3rr Privacy Policy – How We Protect Your Data

1 Introduction

3rr is an online gaming platform built for players in Pakistan, offering Slots, Casino games, Bingo, and Sports content — all in Pakistani Rupees (PKR). When you use our platform, we collect certain personal information as part of operating the service. This Privacy Policy explains what we collect, why we collect it, how long we keep it, and how we keep it safe.

We believe in being plain about how data works. This document is written to be actually readable — not buried in legal language that nobody gets through. Where technical or legal terms are unavoidable, we've explained them clearly.

If you have questions about anything in this policy, or want to exercise any of your data rights, the contact details are at the end of this document.

2 Data We Collect

The personal data we collect falls into the following categories:

Registration Data: When you create a 3rr account, we collect your name, date of birth, email address, phone number, and any other details required to verify your identity and set up your account. This data is mandatory — without it, we cannot create a working account.

Payment Data: When you deposit or withdraw funds in PKR, we collect transaction details including the payment method used (JazzCash, Easypaisa, Raast, bank transfer, or card), transaction amounts, timestamps, and reference numbers. We do not store full card numbers on our own servers — card transactions are handled by our payment processing partners using their own secure systems.

Identity Verification Data: When we carry out age or identity checks, we may collect copies of identity documents such as a CNIC, passport, or other government-issued ID. This data is used solely for verification purposes.

Gameplay Data: We record your gaming activity — which games you played, bets placed, amounts wagered, results, session durations, and bonus activity. This data is used to operate the platform, resolve disputes, and support responsible gaming tools.

Device and Technical Data: We automatically collect device information when you access 3rr, including your IP address, device type, operating system, browser type, and app version. This data is used for security monitoring, fraud prevention, and platform optimisation.

Communications Data: If you contact our support team, we retain records of that correspondence — including messages, response times, and outcomes — to maintain service quality and for training purposes.

Marketing Preferences: If you opt in to marketing communications, we record that preference and use it to determine which promotional messages — such as PSL bonus offers or new game announcements — to send you.

3 How We Use Your Data

We use the personal data we collect for the following purposes:

• Account creation and management: Setting up your 3rr account, verifying your identity, managing your profile settings, and maintaining your account security.
• Payment processing: Handling deposits and withdrawals in PKR across all supported channels — JazzCash, Easypaisa, Raast, bank transfer, and cards — and keeping accurate transaction records.
• Platform operation: Delivering games, recording results, managing bonuses, and ensuring the platform functions correctly across the website and Android app.
• Fraud prevention and security: Detecting unusual login activity, monitoring for duplicate accounts, identifying suspicious transaction patterns, and protecting both you and the platform from misuse.
• Responsible gaming: Operating deposit limits, session timers, self-exclusion tools, and reality checks — and using gameplay data to identify accounts that may benefit from a responsible gaming reminder.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Marketing communications: Sending promotional messages — such as bonus offers, PSL season promotions, or new Slots launches — if you have opted in to receive them. We do not send marketing communications to players who have not opted in.
• Legal and compliance obligations: Retaining records as required by applicable financial and anti-fraud obligations.

We do not use your personal data to make fully automated decisions that significantly affect you without human review. Any automated fraud flagging that may affect account access is reviewed by a member of our team before action is taken.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

Where processing is based on your consent — specifically marketing communications — you have the right to withdraw that consent at any time without affecting any other aspect of your account.

5 Sharing Your Data

We do not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals, transaction data is shared with payment providers including JazzCash, Easypaisa, Raast, and card processing partners. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where required, we use third-party identity verification services to validate age and identity documents. These providers receive only the data necessary to perform the check.
• Game content providers: Third-party Slots and Casino game studios may receive anonymised session data to support game performance and RTP auditing. No personally identifiable data is shared with game studios.
• IT and infrastructure providers: Hosting, security, and platform infrastructure providers may process technical data as part of delivering the 3rr service. All such providers are bound by data processing agreements.
• Legal authorities: We may disclose data to relevant authorities if legally required to do so — for example, in connection with fraud investigations or court orders. We do not volunteer data beyond what is legally required.

All third parties with whom we share data are required to handle it securely and to use it only for the specific purpose for which it was shared.

6 Cookies and Tracking

The 3rr website uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Here is a summary of the types of cookies we use:

• Essential cookies: These are necessary for the website to function. They manage your login session, keep you authenticated, and maintain your preferences during a visit. These cannot be disabled without breaking platform functionality.
• Analytics cookies: We use analytics data to understand which pages and features are used most, how long sessions last, and where players encounter issues. This data is collected in aggregated form and is not linked to your identity.
• Preference cookies: These remember settings you've chosen — such as display preferences — so you don't have to re-enter them on each visit.

The 3rr Android app does not use browser cookies. The app uses device identifiers for session management and security monitoring as described in the Device and Technical Data section above.

You can manage cookie settings through your browser preferences. Disabling essential cookies will affect your ability to log in and use the platform.

7 Data Security

Protecting your personal and financial data is something we take genuinely seriously at 3rr. The security measures we apply include:

• Encryption in transit: All data transmitted between your device and 3rr is encrypted using TLS (Transport Layer Security). This applies to both the website and the Android app.
• Encrypted storage: Sensitive data — including identity verification documents and payment records — is stored in encrypted form in our database systems.
• Access controls: Access to personal data within our systems is restricted to team members who genuinely need it to perform their job. All access is logged.
• Security monitoring: Our systems are monitored for unusual activity, attempted unauthorised access, and potential security incidents on an ongoing basis.
• Regular reviews: We periodically review our security practices and update them as threats evolve.

While we take all reasonable precautions, no online system is completely immune from risk. You also play a role in keeping your account secure — please use a strong, unique password for your 3rr account and do not share your login credentials with anyone.

In the event of a data breach that poses a risk to your personal data, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

8 Data Retention

We retain personal data only for as long as necessary for the purpose it was collected. The following retention periods apply:

After the applicable retention period, data is either permanently deleted or anonymised so it can no longer be linked to an individual. Anonymised, aggregated data — such as platform usage statistics — may be retained indefinitely for business analysis.

9 Your Rights Over Your Data

You have the following rights with respect to the personal data 3rr holds about you. To exercise any of these rights, contact our support team using the details in Section 12.

• Right of access: You can request a copy of all personal data we hold about you. We will respond within a reasonable timeframe.
• Right to rectification: If any of the data we hold about you is inaccurate or out of date, you have the right to have it corrected. You can update most account details directly through your account settings.
• Right to erasure: You can request deletion of your personal data. We will action this where there is no overriding legal or contractual reason to retain it — for example, we are obliged to retain transaction records for a defined period for financial compliance purposes.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute is being resolved.
• Right to data portability: You can request your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where we process your data based on consent — such as for marketing communications — you can withdraw that consent at any time without affecting your account.
• Right to object: You can object to processing based on legitimate interests, including direct marketing.

10 Children and Minors

3rr is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been created by or on behalf of a minor, we will close the account immediately, delete the associated personal data, and return any deposited funds to the payment source.

If you are a parent or guardian and believe a minor has accessed or registered on 3rr, please contact our support team immediately. We will investigate and act promptly.

We strongly encourage parents and guardians to use parental control tools and to have open conversations with young people about responsible internet use and the risks associated with online gaming.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable requirements, or improvements in how we communicate our practices. When we make changes, the "Last updated" date at the top of this page will be revised.

For material changes — those that meaningfully affect how your personal data is used or your rights under this policy — we will notify registered players by email or via an in-platform notification before the changes come into effect.

We encourage you to revisit this policy periodically. Continued use of the 3rr platform after the effective date of any revised policy constitutes your acknowledgement of the changes.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with our support team:

For questions about your account, deposits, withdrawals, or bonuses, please visit the FAQ page. For information about responsible gaming tools including deposit limits and self-exclusion, visit the Responsible Gaming page.